what is LIVE-IN care?
how it Works
Live-In Care is a continuity of care provision for you at home, provided by vetted, skilled and insured carers. Live-In Care includes areas of personal assistance such as – washing, dressing, mobility and light household duties. The carer will prepare nutritious food menus, based on your dietary requirements.
As an Introductory Agency, we have a wealth of experience and are experts at matching you with suitable carers. This process does not fall within the parameters of the Care Quality Commission, however we comply by following good care industry practice, and ethical practices of Introductory Agencies for Live-In Care. Topline Care has a network of fully trained and skilled Live-In carers who are all self-employed, offering responsive care 24 hours a day, 365 days a year.
Being flexible, we can make adaptions to suit your needs. Live-in care is seen to be safer, as there is consistency of care provision, reducing ‘outside’ infections, particularly when dealing with vulnerable adults. Your Live-In carer can help you free up your time to lead a full and active social life, go on holiday with you and take you to appointments when needed. We excel in outstanding continuity of care and it could not be simpler to remain happily living at home.
Our Carers
Topline Care brings you a professional, caring and empathetic team, who provide you with a dignified and exemplary live-in care service. We pride ourselves in selecting the absolute best Live-In Carers for our clients. They are hand-picked for their suitability, knowledge and experience. The carers are all fit and able to perform duties from the basic to more complex. They are responsive to your needs and compliant to all safety and care industry standards – as safety comes first! Your safety and wellbeing and that of the carers is paramount. Our carers are not nurses, however will have experience in providing care support to clients with the following medical conditions, such as Dementia, Alzheimer’s, Parkinson’s, Multiple Sclerosis, Stroke rehabilitation, Cancer conditions and Palliative care. With effective carer rotas and regular use of the same carers that you get to know and like, we can offer you this exceptional continuity of care. Knowing that you are happy and in safe hands will give your loved one’s peace of mind.
Vetted
It is compulsory that Topline Care employed staff and the self-employed Live-In carers are fully vetted prior and during employment. They will have certified training and qualifications from approved care training institutes. They must have a right to work and a valid updated Enhanced Disclosure and Baring Certificate (DBS) in Adult Care, which we check regularly.
Insured
All self-employed carers must hold appropriate valid care insurance to work in your home.
Skilled
Knowledgeable, friendly, approachable and trustworthy, your appointed carer will be at the ‘top of their game’. Our recruitment process is rigorous to find the right carer for you. We ensure that they are re-trained annually and kept up to date on all skills including safeguarding, moving and positioning practices, to be able to perform safe and high-quality care. Adapting to your lifestyle, the carer will work around your needs, schedule, social commitments and appointments.
Introducing A Complete Live-in Care Service That Will Revolutionise Your Life
Topline Care provides you with carers that are able to carry out a whole range of Live-In Care services. Let us know what home care provision you require, we will work with you to match your needs. For our part, we are wholly person centred and client focussed. Now, more than ever you need knowledgeable, professional carers to make your life easier. We are only a call away, 24/7 and 365 days a year! What a difference it will make to your life!
Discover how easy it is to get set up with Live-In Care, an investment in your future!
- It is no secret that we are all getting older! You may be noticing that everyday life can become more of a struggle. Do you ever wonder what it would be like living alone and trying to take care of yourself or are you in that situation now? Are you ready for a wonderful solution? We are there for you in your time of need and will make your care introduction a smooth and positive experience. So, try it for yourself, it could brighten up your days and help you fulfil your potential. Turn loneliness into company and unease into confidence! A winning combination of care and companionship.
- Your carer will need a private, comfortable room where sleep and relaxation can be taken. Wi-Fi is required to ensure carers can engage with their family or the agency. They will need a two-hour continuous uninterrupted break in a 24-hour work shift. Clients normally find this could be taken when they have an afternoon rest. If you find you or your loved one cannot be left alone, we can discuss your options.
- We are constantly being updated on caring regulations and they ensure that we are keeping up with all industry standards
Discover how easy it is to arrange your Live-In Care, an investment in your future!
Our Assessment And Matching Process
Topline Care sources your reliable live-in carer but also provides round the clock assistance to you or a loved one. From our initial discussion, we like to involve your family who will be crucial to your care or recovery process, so please do let us know how much involvement you feel you can give in daily life. Ideally, we would like to meet you all in person before the care provision starts. We can visit you in the comfort of your home to get to know you and to fully understand your needs. Building strong relationships is beneficial for successful care provision.
Staying in regular contact will provide reassurance to the family that you are receiving the right level of support and care, with suitable carers. We liaise with the carers in your placement to ensure that your needs are being met. We are responsive and as care needs change, we will discuss with you the possible need to alter care levels. This might mean that different carers would need to be sourced, to accommodate the evolving health requirements. We will keep you fully advised of care rota schedules and handovers. Continuity of care is important for you and your family, as you will get to know the regular carers. We welcome your input and look forward to establishing a great relationship with you and your family.
INITIAL CONTACT
- Initial contact and outline discussion of needs. Provide introductory and registration pack.
- Arrange for a Topline Care representative to visit your home or schedule an online video meeting at a time convenient to you.
DETAILED ASSESSMENT
- A face to face assessment with a Topline Care Representative within the comfort of your own home.
- Your friendly representative will also answer any questions you may have. Whilst getting to know you, your family and building a strong rapport.
MATCHING YOUR CARER
- Prepare your file and capturing your details on our inhouse software system
- The matching process will commence, and be overseen by a Topline Care accounts manager
- Once a suitable match has been established, your carer will be allocated to your account.
- All necessary notifications and confirmation of bookings will be sent to all parties concerned either via email or via post
Our Assessment Process
Topline Care likes to involve the family from the outset, as this can be hugely beneficial in the assessment and matching process. After your initial contact with us, we will send you an Introductory and Registration Pack. Once you have read and completed this, we will arrange to visit you at your home to carry out a full assessment of needs. Ideally if this is done in person, we can talk about any physical, social, emotional and mental health requirements. If you prefer not to have a home visit, we would be happy to do this first meeting via an online video call. We would be pleased to address all your questions about Live-In Care and what it is like having carers living with you.
In forming a full picture of your care requirements, it is beneficial to find out why you feel that Live-In Care is the best option for your family. As part of the assessment process, we need to inquire about any special requirements that your loved one needs, to remain living happily at home. It could also be useful to let us know if you have any information from your doctor or hospital that can help us with the assessment. We need to determine your likes and dislikes, your hobbies and interests. Information on this and whether you have health and social engagements away from home will help us source the correct carers. You may need a carer who has a driving licence, should you need to be driven to appointments and personal activities.
Your carer will need to have a comfortable private bedroom to rest and sleep and we will discuss this with you too.
We have a standard process where we discuss with you an assessment of needs and complete an extensive questionnaire. Sample assessment questions will include topics such as:
- The type of care you may require i.e., Care Companion, Dementia Care or others
- Any physical and/ or mental health requirements
- Medical and hospitalisation history
- Social interests, culture and religious needs
- Dietary requirements
- Is help required, i.e., bathing / showering, dressing, assistance with feeding?
- Is help with pets’ part of your care package?
- The qualities you require in a carer, for example their interests and personality
- Have you and your home been assessed by an occupational therapist?
- Is there anything of importance that we need to include in the assessment that we have not discussed?
The full assessment will form the basis of our matching process. If, in the future your needs evolve, we always revisit the assessment process. From our meetings and discussions with you, we will gain a clear understanding of the necessary requirements in a carer and will be able to match you accordingly. Prior to sign off, we will send you the completed assessment of needs questionnaire for your perusal. Once agreed and signed, we can then move on to the matching process.
Matching The Carer For You
Topline Care will match your interests and needs to source the right carers for you. Have you ever worried about being alone, falling over, managing all the domestic chores and remembering to take your medication? Are you curious about what Live-In Care could do for you? Meeting your needs is what carers do best. We are dedicated, caring, empathetic and responsive to all your care requirements. You are important to us, so please tell us what matters to you.
For the matching process, it would be helpful if you could let us know:
- Your specific care requirements, be it companion care, extra care, or something more complex
- Your hobbies and interests
- Your home life and typical social calendar
- Your geographical location, so that we can appoint a local carer, if possible
- If you require additional support, for example help with your family pet
- If you require driving to and from appointments and social engagements
Our matching process
We use the signed assessment of needs document to undertake the matching process. The carers that we select for you will have been matched on several compatible areas. These areas will include your health needs, your mobility needs, your emotional needs, together with your hobbies, interests and social engagements. As the carer will Live-In with you, it is important to find people that you can get along with well, for companionship and friendship too. Sharing interests helps to establish rapport. Your likes, hobbies and needs are important to us and we go the extra mile to find carers that can meet your health and personal requirements.
We never place our carers based on geographical location, only on personal suitability. Many of the carers will travel great distances between placements, ensuring we have the right people for you and your own specific needs. The carers are generally in placement for approximately 2 weeks at a time on a scheduled rota basis. Sometimes there may be a requirement for two carers in your home at the same time. For these reasons, we will need to source several suitable carers for you, to ensure continuity of care. Once a suitable carer is identified, your carer will be allocated to your account. You will receive the booking confirmation by email and post.
Initial Matching Process
- Identify possible carers with similar personal likes and interests
- Use the compiled assessment to highlight the key areas of needs, personal likes and interests
Detailed Matching Process
- List suitable carers with relevant skills, training and experience and similar interests that will complement you
- Identify correct service level of care
Carer Identification for Placement
- Email & postal confirmation of booking to client and carer
- Matching process complete
- Check carer availability